Red Worms, African Night Crawlers, European Night Crawlers and composting worms:
We wish to serve our customers to the best of our ability. You satisfaction is important to us.
Hot and cold weather can impact worm health. Our worms are hearty and healthy, which makes them very tough, but even worms have limits and extreme hot and cold temps can hurt you worms.
We provide live arrival guarantee. In order for the guarantee to be upheld;
1. You must either be home to receive delivery.
2. The worms must delivered to an office or a place where someone will be home to receive them.
3. We must be allowed by you to notify The U.S. Postal Service to hold the order so that you can pick up your worms at the post office. We will do this if you wish to go this route.
Dead on Arrival orders must be communicated to us upon delivery or shortly after.
Dead orders happen rarely. When they do happen we would like to troubleshoot why this happened so we will need information from you in order to provide a reship or refund. We will need a detailed description of what the worms look and smell like, the shape of the box (condition of the box) and pictures of the dead worms.
Worms sometimes appear lethargic and sluggish after a long trip. This does not mean they are dead. Please provide them with some moist bedding and a dark bin and they should recover. If they do not then please email us and we will work with you.
We cannot control what happens to worms once they are in your care. We cannot offer refunds or reshipment of worms after they are delivered alive to you. Worms are living creatures and improper care, not following directions or feeding improperly can impact worms, so refunds and reshipments will only be authorized after the above points are followed.
Worms are shipping via USPS Priorty Mail and you should receive them within 2 to 3 days. If you do not receive them by Friday please contact us so we can track the shipment.
Any composting worms, red worms or nightcrawlers that are ordered after Saturday will ship the Following Monday which is 8 days later.
We pick our worms weekly and for shipping the following Monday. This ensures healthy, happy worms for you. Order have to be in by Saturday to ship the next Monday. If you order after Saturday the order will ship on the following Monday. For instance, you order on Sunday, it will not ship for 8 days until that Monday comes.
Thank you for working with us to ensure that you get great composting worms.
We ship crickets Monday Through Wednesday via UPS to the West Coast, and Monday and Tuesday to the rest of the USA via USPS Priority mail.
You must have your orders shipped to a place where they can be received and cared for when delivered. We can not guarantee live delivery if your order was left outside because no one was around to receive it.
We reserve the right to not ship when the weather is too hot, or too cold. We will communicate this to you when and if this happens.
Please contact us within 24hours of a dead on arrival (DOA) shipment so that we can honor our live arrival guarantee.
Our cart and site is secure. Your information will not be sold, or used by us. We promise to keep all transactions confidential. Thank you for stopping in and choosing Worm Man's Worm Farm.